Privacy Policy - Gardening Earls Court

Welcome to Gardening Earls Court. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, email address, telephone number, and other similar information.
Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about how you use our website, products, and services.

1.1 Personal Identification Information

Personal Identification Information refers to information that can be used to identify you directly or indirectly. This includes your name, email address, and contact details.

1.2 Technical and Usage Data

Technical and Usage Data helps us understand how our website is being used and how we can improve your browsing experience.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Maintain our Service: To provide, operate, and maintain our services effectively.
Improve Customer Service: To respond to your customer service requests and support needs more efficiently.
Personalize User Experience: To understand your preferences and provide a more personalized experience.
Process Transactions: To process payments and maintain transaction records.
Send Periodic Emails: To send updates, newsletters, and promotional materials.

2.1 Providing and Maintaining Service

We utilize your information to ensure the smooth operation of our services and to address any issues that may arise.

2.2 Enhancing User Experience

Your feedback and usage data help us to tailor our services to better meet your needs.

3. Legal Basis for Processing

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the context in which we collect it.

Consent: Where you have given consent for specific purposes.
Performance of a Contract: To fulfill our contractual obligations to you.
Legal Obligations: To comply with legal requirements.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and access controls to prevent unauthorized access to your data.

6. Sharing Your Personal Information

We do not sell, trade, or otherwise transfer your Personal Identification Information to outside parties except as described in this Privacy Policy.

Trusted Third Parties: We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6.1 Trusted Partners

Our trusted partners are bound by confidentiality obligations and are prohibited from using the information for any other purpose.

6.2 Legal Compliance

We may disclose your information to comply with legal obligations, protect our rights, or protect the safety of others.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: The right to access your personal information and understand how it is being used.
Correction: The right to have inaccurate or incomplete information corrected.
Deletion: The right to request the deletion of your personal information.
Restriction of Processing: The right to restrict the processing of your personal information.
Data Portability: The right to receive your personal information in a structured, machine-readable format.
Objection: The right to object to certain types of processing, such as direct marketing.

7.1 Exercising Your Rights

You can exercise your rights by contacting us through the appropriate channels as outlined in this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Essential Cookies: Necessary for the website to function and cannot be switched off.
Performance Cookies: Help us understand how visitors interact with our website.
Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
Targeting Cookies: Used to deliver advertisements more relevant to you.

8.1 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over and are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Gardening Earls Court operates, without regard to its conflict of law provisions.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, please contact our DPO.